Terms of Service

1. Agreement

These terms govern your use of ZoiVox. By creating an account or using the service you accept them. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.

2. The service

ZoiVox answers telephone calls on your behalf using an AI assistant that can take bookings, answer questions about your business, send confirmations and transfer calls to you. Features vary by plan.

3. Your account

• Give accurate information and keep it current.
• Keep your sign-in credentials secure. You are responsible for activity under your account.
• Tell us promptly at hello@zoivox.ca if you believe your account has been accessed without permission.

4. Trial

New accounts may receive a trial of a stated length with a stated allowance of included minutes. No payment card is required to begin a trial.

When the trial ends, or its minutes are used up, the assistant stops answering. Your telephone number is held for a grace period — normally 7 days — so you can subscribe and keep it. After that the number is permanently released and cannot be recovered. Your call history and booking records are kept.

5. Fees and billing

• Subscriptions are billed monthly in advance, in Canadian dollars, through Stripe.
• Applicable taxes, including HST, are added.
• Each plan includes a stated number of minutes. Minutes beyond that are charged at the per-minute rate shown for your plan.
• Fees may change on 30 days' written notice. A change never applies to a period you have already paid for.

6. Cancellation and refunds

You may cancel at any time from your dashboard. Your service continues to the end of the period you have paid for. We do not refund part-used months, except where Canadian consumer protection law requires it.

We may suspend or close an account for non-payment, for breach of these terms, or for use that threatens the service or others. Except in serious cases, we will give notice and a reasonable chance to put things right.

7. What you are responsible for

Telling callers about the AI

You must tell your callers that calls are answered by an automated system, and meet any notice or consent requirement that applies to you. We do not record calls, so there is no call audio for you to disclose or retain — but the transcript and the summary are a record of what was said, and handling those is your responsibility.

What the assistant says

You control the assistant's instructions and knowledge base. You are responsible for their accuracy and legality, and for any commitment the assistant makes to a caller on your behalf. Do not use ZoiVox to give medical, legal or financial advice unless you are qualified and licensed to do so.

Acceptable use

You must not use ZoiVox for unlawful, deceptive, harassing or fraudulent purposes; to impersonate another person or organisation; to make unsolicited bulk calls in breach of telemarketing rules; or to attempt to disrupt or gain unauthorised access to the service.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. ZoiVox depends on third-party telephony, speech and AI providers, and on your own telephone number remaining in service. We may carry out maintenance, giving advance notice where we reasonably can.

9. AI output

AI systems make mistakes. An assistant may mishear a caller, misunderstand a request, or give an answer that is wrong. We do not warrant that its output is accurate or suitable for any particular purpose. Review your bookings and transcripts, and do not rely on the assistant for anything where an error would cause serious harm.

10. Your data

You keep ownership of your business information, call transcripts and booking records. You grant us the licence needed to operate the service for you. Our handling of personal information is described in our Privacy Policy.

On closure you may export your data. We keep it for 90 days afterwards, then delete it, apart from records we must retain by law.

11. Our intellectual property

The ZoiVox software, name and branding are ours. These terms give you a right to use the service, not to copy, resell or reverse engineer it.

12. Limitation of liability

To the fullest extent Canadian law permits:

• the service is provided “as is”, without warranties beyond those that cannot lawfully be excluded;
• we are not liable for indirect or consequential loss, including lost profits, lost business or missed opportunities arising from a missed or mishandled call;
• our total liability in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud.

13. Indemnity

You will indemnify us against claims arising from your use of the service in breach of these terms or of applicable law, including claims by your callers about notice or disclosure.

14. Changes to these terms

We may update these terms. Material changes will be notified by email at least 30 days beforehand. Continuing to use the service afterwards means you accept them.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction, without affecting any consumer right to bring proceedings where you live.

16. Contact

ZoiVox · Kitchener, Ontario, Canada · hello@zoivox.ca